Article 1 (Terms and Conditions and Scope of Application)

1. These terms and conditions apply to the use of fitness clubs (hereinafter referred to as "Clubs") and derived services operated under the "STRONG Pilates" trademark by franchisees (hereinafter referred to as "Franchise Stores") operated by STRONG Pilates Japan Co., Ltd. (hereinafter referred to as "FC Headquarters"), which has entered into a master franchise agreement for "STRONG Pilates" in Japan with Strong Pilates Franchising Pty Ltd.

2. These terms and conditions apply only to clubs in Japan and do not apply to clubs outside Japan.

Article 2 (Definitions)

The terms used in these Terms and Conditions are defined as follows:

1. User: Any individual who uses the Club, including members, individuals who use the Club with a usage ticket, invitation ticket, etc., individuals who use the Club temporarily such as for a free trial, and other individuals who are not members but are approved by the Club to use the Club.

2. Member: An individual who has completed the registration procedure set forth in Article 5 and has entered into a contract with the Club.

3. Membership registration: Registering user information on the reservation site after agreeing to the restrictions, including these terms and conditions.

4. Membership: A user who has registered as a member completes the membership procedures set out by the club and then enters into a contract of use with the affiliated store that operates the club.

5. Club: The club to which the user is registered

6. Admission fee: Admission fee determined by each club.

7. Membership fees: Fees set by each club

8. Ticket: The right to participate in classes offered by your club on a per-use basis.

9. Booking Site: A web page or app provided by each Club that allows users to view class schedules, book classes, and purchase tickets.

10. Classes: STRONG Pilates classes offered by each club

Article 3 (Independence of Management)

1. All clubs are operated by franchisees who have received permission to use the trademarks from the FC headquarters, as entities independent of the FC headquarters.

2. Members shall use the clubs with the understanding that each club is operated primarily by the affiliated stores and not by the FC headquarters.

3. Members understand that each club is operated at the discretion of the franchisee who operates the club, and that opening hours, days of operation, membership fees, fees, facilities, products, class contents and regulations, etc. may vary from club to club.

4. Members understand that the types of services provided by their affiliated clubs are at the discretion of the affiliated club and that not all of the services set out in these terms and conditions may be provided.

Article 4 (Membership Registration)

1. The club is membership-based.

2. All patrons are required to register for membership unless the club expressly states that this is not required.

3. You can register as a member by entering the required information on the reservation site and agreeing to the terms and conditions, including these terms and conditions.

4. Membership registration is when a User registers with the Club information necessary for the management of the User, and completion of membership registration does not mean that the User is approved for membership.

5. After registering as a member, you will be approved for membership upon submitting the application for membership as set out in the next article and entering into a usage agreement with the affiliated store that operates the club in question.

6. In principle, those who are not registered as members cannot use the club, except in cases where the club gives special permission.

7. Members belong to the club in which they register.

8. If there are any changes to the information registered as a member, the User must promptly report the changes on the reservation site.

9. Notifications or advance notices from the FC headquarters, affiliated stores or clubs will be displayed on the reservation site, posted in a designated place within the club, or sent by email, etc.

Article 5 (Membership)

1. Those who wish to join a club must understand and accept the contents of these terms and conditions, apply for membership in the manner specified by the club they wish to join, and enter into a usage agreement with the affiliated store that operates the club in question. However, those who fall under any of the following categories may not join or use the club.

   1. Those who cannot agree to these terms

   2. Those who cannot comply with the rules and regulations set forth by each club.

   3. A person who has previously been expelled from any club as set forth in Article 8

   4. Those who cannot confirm that the information entered or filled in at the time of registration is that of the member

   5. Those who are prohibited from exercising or have exercise restrictions imposed by a doctor, etc.

   6. Those who are at risk of being unable to properly participate in the exercises offered at the club or those who are at risk of injury if they participate in the exercises

   7. Those who are prohibited from joining clubs at their school or organization

   8. Any person who is reasonably determined by the FC headquarters, affiliated store or club to be likely to fall under any of the above items

   9. Any other person who the FC headquarters, affiliated store or club reasonably determines to be inappropriate for use

2. When joining, members must pay a membership fee set by the club.

3. At the time of joining, Members shall pay the membership fee from the month in which they start using the Service through the following month.

4. The membership agreement between the Member and the Member will continue in force from the date on which the Club accepts the Membership until the agreement is terminated due to withdrawal or other reasons.

5. Notwithstanding the provisions of the preceding paragraph, if you become a member by taking advantage of a campaign or other such activity conducted by the FC headquarters, affiliated store or club, conditions may be attached regarding the duration or cancellation of the contract, in which case those conditions will take precedence over the provisions of these Terms and Conditions.

6. Membership is personal to the individual and cannot be transferred, loaned, sold, or have its name changed to a third party.

7. All users, including members, are aware that exercise and sports, by their very nature, involve a certain amount of risk, and must take responsibility for their own health and safety when using the club.

8. All users, including members, must take care to avoid injury or accidents to themselves or other users.

9. As a general rule, pregnant users are not permitted to use the club, unless otherwise approved by the FC headquarters, affiliated stores, or clubs.

Article 6 (Prohibitions)

利用者は、クラブの利用にあたって以下各項に該当する行為を行ってはならないものとします。

1. 本規約等に違反する行為

2. クラブ関係者の明示的な許可または指示なく設備・器具に触れる行為（予約したクラスの時間外だけでなく、クラス内での行為も含みます。）

3. 以下を含むクラブが定めるドレスコードの違反

   1. クラブの施設、設備、または器具等を傷つける可能性のある衣服、履物、服飾品または装飾品の着用の禁止

   2. 伸縮性にかける、滑りやすい、器具に巻き込まれる可能性のある衣服、履物、服飾品または装飾品の着用の禁止

   3. 利用者および他の利用者を傷つける可能性のある衣服、履物、服飾品または装飾品の着用の禁止

   4. 上半身または下半身裸、全裸、裸足、下着のみ、過度に露出の高い衣服またはそれらに準じる格好の禁止

   5. 著しく不潔な状態での入館または著しく不潔な衣服等の着用の禁止

   6. その他各クラブまたは加盟店がクラブの利用にふさわしくないと判断した衣服、履物、服飾品または装飾品の着用の禁止

4. 他の利用者またはクラブスタッフに対する暴言、誹謗中傷、大声または奇声を発する行為

5. 他の利用者またはクラブスタッフに対して叩く、殴る、蹴る、強く押す、強く掴む、衣服を強く引く、胸ぐらをつかむその他の暴力を振るう行為

6. 正当な理由なく他の利用者またはクラブスタッフの所持品に触れる行為

7. クラブ内において許可なく営業活動、取材活動、勧誘活動、署名活動、ビラ等の配布、政治活動、宗教活動、張り紙の掲示、金銭の貸借、アンケートの実施、撮影等を行う行為

8. 酒気を帯びた状態でのクラブへの入館およびクラブを利用する行為

9. 他の利用者、会員、クラブスタッフ、加盟店スタッフまたはFC本部スタッフに対し待ち伏せ、尾行、暴言、つきまとい、誹謗中傷、嫌がらせ、睨みつけ、個人的交友の強要その他の迷惑行為や不適切な行為

10. 物を投げる、壊す、叩くなど、他の会員やクラブスタッフが恐怖を感じる行為

11. クラブ内での電子タバコを含む喫煙

12. 動物を連れてのクラブへの入館。ただし、別途クラブが認めた場合を除きます。

13. 許可なくクラブ内の設備または特定のエリアを長時間独占する行為

14. 体調不良であるにもかかわらずクラブを利用する行為

15. クラスの終了後にスタジオ内に長時間滞在する行為

16. FC本部、加盟店またはクラブに長時間の面談、電話、連絡等を要求し、または書面の交付を求める行為。

17. クラブ内に刃物等の危険物または法律で所持の禁止された物を持ち込む行為

18. 正当な理由なく予約のキャンセルを繰り返す行為

19. スタッフルームおよびレセプションデスク等のスタッフ専用エリアに立ち入る行為

20. 他の利用者、クラブまたはクラブ関係者に対して、法律上または社会的に許容される限度を超えて、自己の要求を繰り返す行為

21. クラブの内外を問わず、クラブの秩序を乱す行為

22. 他の利用者のクラブ内の施設、設備または備品等の利用を妨げる行為

23. FC本部、加盟店またはクラブの秩序を乱し、またはその名誉、信用あるいは品位を傷つける行為

24. 第4条に規定する会員登録において虚偽の情報を提供する行為

25. その他FC本部、加盟店またはクラブがクラブの正常な運営にあたってふさわしくないと合理的に判断する行為

Article 7 (Prohibition of entry and leaving the building)

If an affiliated store or club determines that a user has committed any of the following acts, the affiliated store or club may prohibit the user from entering the club, prohibit the user from participating in classes, stop using all or part of the facilities, or order the user to leave the club, and the user must comply with such orders. In such cases, the affiliated store or club will not compensate for any damages incurred as a result of the user being unable to use or becoming unable to use the tickets, etc. held by the said user.

1. If false information is provided when registering as a member as set forth in Article 4

2. In the case where any of the items in Article 5, Paragraph 1 apply

3. When the User commits any act that corresponds to or may correspond to any of the prohibited acts set forth in Article 6

4. If you are unable to take part in the lesson due to illness or injury, or if taking part in the lesson is likely to worsen your condition

5. Pregnant people (unless the club is aware of the pregnancy and gives permission)

6. Those who have a disease that may be transmitted or infect others, such as an infectious disease

7. If you are in arrears in whole or in part with your membership fees, tickets, etc.

8. Any other person who the FC Headquarters, affiliated store or club deems appropriate to prohibit entry to or order expulsion from the premises in order to ensure the normal operation of the club.

Article 8 (Expulsion)

If an affiliated store or club determines that a member falls under any of the following items, the affiliated store or club may immediately expel the member from the affiliated club and force the member to withdraw from the club.

1. If a member is determined to not meet the membership eligibility requirements set forth in Article 5, or if the member is determined to have lost the eligibility after joining

2. If a member is found to have engaged in any of the acts prescribed in Article 6, or has been repeatedly banned from entering the facility

3. If the person is repeatedly barred from entering the facility or ordered to leave as specified in Article 7

4. The expulsion will be effected by notifying the member verbally or in writing. If the expulsion is effected verbally, a written confirmation will be sent at a later date.

5. When a member has engaged in an act that violates laws, regulations, or public order and good morals, whether inside or outside the club, and is deemed to have the potential to affect the operation of the club

6. If a member is deemed to have spread false information about the club verbally, through social media posts, emails, etc., and engaged in conduct that damages the honor, credibility or dignity of the FC headquarters, affiliated stores or the club.

7. The treatment of tickets and other items held by a member who has been expelled from a club will be in accordance with the regulations set by each club.

8. A member who has been expelled from a club will be unable to use any clubs from the time of expulsion.

9. If a member is expelled from the club, the affiliated store will not refund any prepaid or already paid membership fees, etc.

10. Once a member has been expelled, he or she will be barred from joining any club for an indefinite period of time.

11. If a member is expelled, the membership contract between the affiliated store and the member will be terminated immediately upon expulsion.

Article 9 (Loss of Membership)

If any of the following events occur to a member, he/she will lose his/her membership.

1. If a member withdraws

2. If a member is expelled

3. When a member dies

4. When your corporate membership contract ends

5. If an affiliated store dissolves or an affiliated club closes

Article 10 (Adjournment)

1. A Member may take steps to suspend his/her membership if the circumstances fall under those specified separately by the Affiliated Store.

2. A Member may suspend their membership on a monthly basis by either themselves or a representative with verifiable legal authority to do so by visiting their Club or submitting a Membership Suspension Notice to their Club via the designated method on the reservation site and obtaining the Club's approval.

3. The procedure for suspension of membership as stipulated in the previous paragraph must be completed by the 10th of the month preceding the month in which the member wishes to begin the suspension, in which case the suspension will be effective from the 1st of the month in which the member wishes to begin the suspension. If the procedure for suspension of membership is completed after the 11th of any month, the suspension will be effective from the 1st of the month after the following month.

4. A member who takes a leave of absence must pay a leave of absence fee as set by the club.

5. If the suspension procedure set forth in this article is not completed, membership fees will be charged regardless of whether or not you use the club.

6. The expiration date of any tickets or other items held by a member who is on hiatus will not change, and no refunds will be made even if the expiration date has passed during the period of hiatus.

7. Members who have been on leave will automatically be considered to have rejoined the club after the leave period stated in the leave notice has expired.

8. In the case of the preceding paragraph, a reinstated member shall pay the same membership fee for the membership type before the suspension from the month of reinstatement.

9. The period of leave that can be taken, the number of times that leave can be taken, and the conditions regarding leave may vary depending on the rules of your club.

Article 11 (Withdrawal)

1. 会員が退会を希望する場合は、加盟店または所属クラブ所定の手続きを行うものとします。

2. 前項の場合、会員自らまたは法律上の権限を確認できる代理人が、所定の方法で退会届を所属クラブに提出することで、次項に定める退会日をもってクラブを退会することができます。

3. 退会手続きの完了日と退会日は以下の各号に定めるとおりとし、退会日をもって会員契約が終了します。

   1. 利用終了月の10日（所属クラブが休館日の場合は、翌営業日）までに退会手続きが完了した場合、退会日は当該月の月末とします。

   2. 退会手続きの完了が11日 （所属クラブが休館日の場合は、翌営業日）以降の場合、退会日は当該月の翌月末日とします。

4. 会員は、クラブの利用の有無にかかわらず退会日までの会費を支払うものとします。

5. 会員が本条に定める退会手続きが完了していない場合は、クラブの利用の有無にかかわらず在籍扱いとなり継続して会費が発生します。

6. 会員は、退会に際して、退会日までに未払の会費、手数料その他の一切の支払いを完了するものとします。

7. 退会に際して、支払済みの会費や退会時に保有する利用チケット等に対する返金は致しません。

8. 退会を希望する会員が、特定のキャンペーン等を利用して入会した場合は、当該キャンペーンが定める条件が優先され、退会時期が制限されたり、退会にあたり所定の費用が発生する場合があります。

Article 12 (Membership Fees, etc.)

1. The membership fees, ticket prices and other fees (hereinafter referred to as "Membership Fees, etc.") for each club shall be determined by the affiliated store, and Members shall understand that Membership Fees, etc. vary from club to club.

2. Members will pay membership fees etc. by credit card through the reservation site.

3. Membership fees will be automatically charged on the 20th of each month for the following month.

4. If a member completes the membership type change procedure by the 10th of each month, their membership type will be changed from the 1st of the month following that month.

5. If a Member completes the procedure to change their membership type after the 11th of each month, their membership type will change from the 1st of the month following that month.

6. Membership fees, etc. once paid will not be refunded except as otherwise provided in these Terms and Conditions.

7. Tickets purchased by a User may only be used by the person who purchased them, and may not be sold, transferred, loaned, or have the name changed to a third party.

8. Affiliated stores may entrust the settlement of membership fees and other charges to a bank or a payment agent.

9. Affiliated stores may revise membership fees, etc. in accordance with applicable laws and regulations. In such cases, the affiliated stores shall notify members at least two weeks prior to the first payment date of the revised membership fees, etc., and the revised membership fees, etc. shall apply thereafter.

Article 13 (Class Reservations and Cancellations)

1. If a user wishes to participate in a class, they must make a reservation in advance by following the designated procedure on the reservation site.

2. Users who do not make a reservation will not be able to attend the class.

3. Clubs may place limits on the number of bookings you can make per day.

4. If a user wishes to cancel a reservation, they must follow the cancellation procedures specified by their affiliated club.

5. When cancelling a reservation, you may be required to pay a cancellation fee set by your club or consume the ticket, depending on when you cancel and the terms of the ticket.

6. If a user does not cancel their reservation before the class and does not attend the reserved class (hereinafter referred to as "cancellation without permission"), they may be required to pay a cancellation fee set by their affiliated club or consume the ticket.

7. If a user repeatedly cancels without notice, the affiliated store or club may restrict the user's ability to make reservations.

Article 14 (Sales of Products, etc.)

1. 利用者は、所属クラブ店頭で販売するアパレル、グッズ等のSTRONG Pilates関連商品（以下、「商品等」といいます。）を購入することができます。

2. 商品等の販売はクラブ店頭のみとし、通信販売や商品の配送は行いません。

3. 商品等の購入代金の支払いはクレジットカード払いとします。

4. 利用者が商品等の購入を希望する場合は、店頭でクラブスタッフに購入の意志を申し出たうえで、利用者が予約サイトを通じて購入手続きを行うものとします。

5. 利用者が前項の購入手続きを完了し、クラブスタッフが決済の完了を確認した場合は、店頭にて商品を引き渡します。

6. 商品等を購入した利用者が商品の返品を希望する場合、当該商品の購入日から8日以内に店頭にて申し出た場合に限り、返品を承ります。ただし、返品する商品等または商品等の状態が以下の各号に該当する場合は返品を承りません

   1. 開封済みの商品等

   2. 使用済みの商品等

   3. 商品タグ、ラベルを外した商品等

   4. 付属品を紛失した場合

   5. 商品等の状態が販売時と異なる場合（箱、付属品の有無、商品等やパッケージの傷、汚れ、匂いの付着等を含みます）

   6. 下着・水着等・化粧品等の衛生商品、飲食品

   7. セール商品やアウトレット商品

7. 商品等を購入した利用者が返品を求める際は、商品等を購入した所属クラブ所定の返品手続きを行う必要があります。

8. 前項の返品手続き後にクラブスタッフが購入日および商品等の状態を確認したうえで返品を承諾した場合は、購入時に使用したクレジットカードを通じて取り消しまたは返金処理を行います。返金のスケジュールはご利用のクレジットカード会社により異なりますので、カード会社へお問い合わせください。

9. 購入した商品等に不良があった場合は、購入日から14日以内に所属クラブへお申し出ください。クラブスタッフにより商品等に不良が確認された場合は、交換対応いたします。ただし、同一の商品の在庫が無い場合は同等の商品への交換または返金対応となる場合があります。

10. 前項の場合を除き、原則として商品等の交換は承りません。利用者が別の商品等への交換を希望する場合は、一旦返品を実施したうえで改めて別の商品等の購入手続きを行う必要があります。

11. FC本部および加盟店は、クラブで販売される商品等について、その品質、材質、機能、性能、他の商品との適合性を保証しません。

12. FC本部および加盟店は、前項による損害、損失、不利益等について責任を負いません。

Article 15 (Business days and business hours)

1. 各クラブの営業日、休館日、営業時間はクラブを運営する加盟店が定めます。

2. 前項の日時は、事前告知なく変更する場合があります。

3. 加盟店またはクラブは、以下の各号の理由により、クラブの全部または一部の利用を制限または営業日若しくは営業時間の変更（休業を含みます。）を行うことがあります。かかる制限または変更がなされた場合であっても、本規約または別途クラブが定める場合を除き、会費等の返金は行いません。

   1. 気象、災害、突発事故、停電、断水等により、利用者またはクラブスタッフの安全確保の観点から営業が困難であると、加盟店またはクラブが判断した場合

   2. クラブの施設、内装、設備、器具等の点検、補修または改修を実施する場合

   3. 法令の制定、改廃、行政指導、ストライキ、公共交通機関の運休、その他やむを得ない事由が発生した場合

   4. 年末年始、春季、下記の一定期間の休業、その他加盟店またはクラブの都合により必要と判断した場合

   5. クラブの入居する施設が、営業時間の変更または休業等を決定した場合

   6. クラブの正常な運営が困難であると加盟店またはクラブが合理的に判断した場合

   7. その他加盟店またはクラブが休業を必要と認める場合

4. 前項に基づきクラブの全部または一部の利用を制限または営業日若しくは営業時間の変更を行う場合、当該クラブは予約サイト等にて事前に告知するものとします。ただし、災害等の理由により事前の告知が困難な場合は、可能な限り速やかに告知するものとします。

Article 16 (Club Dissolution and Closure)

1. Affiliates may, at their discretion, disband or close a club.

2. If a decision is made to disband or close a club, the affiliated store shall notify users at least three months in advance, except in cases where such disbandment or closure is due to a disaster, an order from a public authority, compulsion, or other force majeure.

3. In the event of a club being dissolved or closed, the FC headquarters, affiliated stores and the club will not provide any compensation to users.

Article 17 (User Responsibilities)

1. 利用者は、クラブが不特定多数の方が利用される施設であることを認識し、利用者自身の所有物が紛失や盗難にあわないよう自らの責任で適切に管理するものとします。

2. 利用者は、クラブにおける各種運動の中には怪我、体調の急変およびそれに付随する重篤な体調不良または疾病の発生、用具の破損、床濡れによる転倒等、各種人的、物的事故またはそれらの危険を伴うメニュー、状況がある事を認識するものとします。

3. 体調に不安のある利用者、服薬または通院中の利用者は、医師に相談または医師による判断のうえ自己責任において運動を行うものとします。

4. 利用者は、利用者自身の体調や状況を踏まえて、自己や他の利用者の怪我、事故等を回避するよう注意するものとします。

5. 利用者は、クラブスタッフやインストラクターから怪我、事故等の回避のための指示、要請を受けたときは、それに従うものとします。

6. 利用者同士の行為によって怪我、事故等が生じた場合は、利用者同士の責任と費用においてこれを解決するものとします。

Article 18 (Compensation for Damages)

1. FC本部、加盟店およびクラブは、クラブ内で発生した盗難、紛失、傷害その他の事故について、FC本部、加盟店およびクラブの故意または重過失による場合を除き、一切の責任を負いません。

2. FC本部、加盟店およびクラブは、FC本部、加盟店およびクラブに故意または過失がある場合を除き、クラブおよびオンラインサービスの利用に関して利用者に発生した一切の損害について責任を負いません。

3. 本規約等に基づき、FC本部、加盟店およびクラブが利用者に損害賠償義務を負う場合、かかる賠償額の上限は、当該利用者が直近１年間に支払済の利用料を上限とします。ただし、故意または重過失の場合はこの限りでは有りません。

4. 利用者は、自己の責に帰すべき原因により、FC本部、加盟店、クラブ、クラブ関係者、他の利用者またはその他の第三者に損害を与えた場合は、利用者はこれを賠償するものとします。

5. FC本部、加盟店およびクラブは、利用者同士の紛争等については関知せず、利用者同士でこれを解決するものとします。

Article 19 (Handling of Personal Information)

1. Personal information obtained from users by the FC headquarters, affiliated stores and clubs will be handled appropriately in accordance with the separately established "Privacy Policy (https://www.strongpilates.jp/privacypolicy)".

2. Users agree that the FC headquarters, affiliated stores or clubs may use or publish any videos or photographs taken within the club on websites, reservation sites or social media operated by the FC headquarters, affiliated stores or clubs.

Article 20 (Revision of these Terms and Conditions and Regulations)

1. FC本部は、自らの判断に従い、本規約を改定することができるものとします。

2. 加盟店は、本規約に抵触しない範囲で、加盟店が運営するクラブの諸規則を適宜制定または改定することができるものとします。

3. 前2項の改定は最新の改定日をもって全ての会員に適用されます。

Article 21 (Notice)

As a general rule, notices regarding these terms and conditions and the club's affairs will be sent via the reservation site, the website operated by STRONG Pilates, posted in designated locations at affiliated stores, or by email, etc.

Article 22 (Governing Law and Exclusive Jurisdiction)

1. 本規約は日本法に準拠するものとします。

2. FC本部、加盟店またはクラブと利用者との間に生じた一切の紛争はFC本部、当該加盟店または当該クラブを運営する加盟店の本店所在地を管轄する裁判所を第一審の専属的合意管轄裁判所とします。